Whistle Blowing System

WHISTLEBLOWING SYSTEM

The Whistleblowing System (WBS) is a mechanism for reporting violations developed by the Company in order to create a violation reporting system that prioritizes the principles of confidentiality and protection for the whistleblower. WBS provides a means for anyone to report any suspected illegal, immoral behavior or other practices within the Company that are unauthorized and deviate from the Company's Guidelines and Code of Conduct or applicable laws.

Any individual who feels restless or witnesses something that is not in accordance with the Code of Conduct/ applicable laws/violations of the rules can:

• Submit it through the compliance channel (complaint contact);
• Discuss the findings of violations with superiors at work;
• Discuss with the compliance officer.

Information that can be reported through the WBS includes:

1. Acts of fraud, deception, corruption, collusion/bribery, extortion;
2. Acts that violate the law, the Company's Code of Conduct, Company Regulations, and applicable Standard Operating Procedures (SOP);
3. Violations of ethics; and
4. Other violations that have the potential to cause losses to the Company.

The whistleblower can submit a report with the following information:

• What was the violation (what)?
• Who are the parties involved (who)?
• When did the violation occur (when)?
• Where did the violation occur (where)?
• How did the chronology of the violation (how)?

HOW TO SUBMIT VIOLATION REPORTS AND HANDLING COMPLAINTS

The whistleblower (both internal and external) is required to submit complaints clearly and responsibly so that the report can be proven, by paying attention to the following matters:

• The reported violation is stated briefly and clearly;
• The reported and involved parties are clearly stated by name and work unit;
• The time and place of the violation are clearly stated;
• The chronology of the incident is described clearly and completely. Attaching evidence of violations will help speed up the investigation process.

Mechanism for Whistleblowing System

COMPLAINT HANDLING AND PARTIES MANAGING COMPLAINTS

Every complaint received will be managed by the Internal Audit Unit for further follow-up. In following up on violation reports, the Internal Audit Unit can also coordinate with other related units. The Company guarantees the confidentiality of information and identity and provides protection to the reporter.

PROTECTION FOR WHISTLEBLOWER

The Company guarantees protection for whistleblower. Whistleblower is allowed not to provide their identity, but if they do provide their identity, this compliance channel will be able to report the results to the reporter or request additional information if necessary.

COMPLAINTS RECEIVED AND RESOLVED IN 2024

NUMBER OF COMPLAINTS

There were 5 (five) complaints received through WBS as of December 31, 2024. The Company has followed up on each complaint and has been declared completed. This step was taken as a form of implementing good governance, as well as to prevent negative impacts on the Company's operations.

COMPLAINT FOLLOW-UP

If there is a complaint, every report received will be followed up and resolved immediately. Parties proven to have committed violations will be given sanctions in accordance with the Company's regulations.